Our experts answer the most frequently asked questions

Find answers to frequently asked questions from candidates for recruitment services, temporary staffing or student jobs.

Why work with a hiring agency?

Working with hiring companies is just one way of increasing your chances of finding the job you want. Hiring agencies often act as an “intermediary” that identifies you and connects you to the employment needs expressed by employers. Often, employers choose to advertise open positions through agencies to relieve their business system of the time-consuming process of recruiting and selecting the right person.

Which services does DEKRA offer?

The services offered by DEKRA are employee assignment (agency work), HR consulting services and Event & Logistic services. Agency work services refer to temporary staffing (based on the administrative model or the effective working hours model), Try & Hire services or preselection, recruitment and selection of candidates. Services include creating and announcing job ads, selecting candidates, collecting documentation and drafting employment contracts, applying for pension and health insurance, salary calculation, salary payment and other necessary administrative tasks. HR consulting services are recruitment service, assessments of potential, organizational diagnostics and other HR services tailored to the clients' needs. Event & Logistic services include promotions, event management and various methods of market research.

What happens after I apply for a job via a DEKRA job ad?

Recruitment consultants review candidate applications and CVs and check the extent to which the candidate's experience meets the job requirements specified by the client. Shortlisted candidates are invited to an interview with a consultant. After that, depending on the assessment of knowledge and motivation for the job, they are recommended or not recommended to the client. Sometimes, at this stage, due to the client's specific requirements, it is necessary to take part in a psychological assessment or check for particular knowledge. After DEKRA, the client takes over and conducts further rounds of interviews and job negotiations. If the candidate accepts the job offer and starts working, i.e. at the end of the recruitment process, the agency informs the other candidates about the outcome of the selection. The CVs of the candidates are automatically stored in the DEKRA database until the end of the current job selection, and the CVs of those candidates who have given their consent to retain the data are stored for up to 5 years.

If I apply for one of the job ads through DEKRA, can I apply for other jobs?

Of course! You can apply for as many jobs as you are motivated and qualified for. And if the position is offered to you, you choose if you want to take the next step.

What information must the CV contain?

When submitting your CV through an open application or applying for a specific job, make sure you provide all of the following personal information: address (street, city, state), phone number, email address, education information (school, title, year of completion), information on work experience with details of each job (period of employment, company name, company location, job title, brief job description), knowledge of foreign languages, ​​ driver's license, other information you consider important, e.g. personal skills, interests and ambitions, hobbies.

Can I email my CV directly to DEKRA?

If you send your CV to one of the contact email addresses, you will be redirected to the DEKRA career page, where it is necessary to register and open a profile. The procedure is exceptionally straightforward and fast. The agency uses specialized business software to manage candidate databases and numerous selection processes so they are made more efficient. Logging in via the link on the career page is also essential for informing oneself about the use of personal data and for giving consent to the use of your data.

Why are ads sometimes anonymous, without an employer name?

Employers want a professional approach to the employment process, so they entrust the role of “middle man” to the employment agency. The anonymity of advertising guarantees employers the smooth running of their daily work process and no interruptions, and discretion excludes the possibility of "pressure" on stakeholders; thus, the employer maintains its integrity. The agency ensures strict confidentiality of applications, and gives selected candidates the information about the employer in private, then offers the possibility of choosing whether or not they want to compete for the job with the said employer.

Can I do the interview with the agency online?

DEKRA conducts online interviews and meetings, as well as online testing and assessment of knowledge and skills. Before the COVID-19 pandemic, this way of working was reserved for the first interviews with candidates outside Zagreb. Since March 2020, we have been doing interviews via video call almost exclusively. DEKRA uses the Microsoft Teams platform, which is very simple and practical. After arranging an interview with the consultant by phone, you will receive an invitation to the meeting with a link to join. If you use a mobile phone, you need to install the application; the installation will not be necessary while using a computer or laptop.

Why does the employment process take so long?

DEKRA, as an intermediary that has recruitment as its primary activity, constantly strives to carry out the recruitment phase (advertising and inviting candidates) in the shortest possible period, which can last 2 to 3 weeks. Following the recommendation, the employer determines the pace of further steps. It depends on how the employer will organize his time and conduct interviews with the recommended candidates, and also how much time they will need for the next rounds of interviews and making the final decision. This process can sometimes happen quickly, but it takes 5 to 6 weeks on average.

How does temporary staffing through an employment agency work?

Agency work is a business model between the agency, the user (the company to which the agency workers are assigned) and the employee who is assigned to the user. The agency and the user enter into an agreement on the assignment of employees, which covers all important features of business cooperation prescribed by the Labor Act. Then, the agency and the employee sign an employment contract by which the employee is employed, and through a referral, he/she starts working for the user.

Who is the employer of the agency worker?

The agency registers the employee for compulsory pension and health insurance. In that sense, it is considered the employer of the employee it assigns/provides to the client for a certain period under certain conditions. Regarding the obligations governing safety and health at work, the user/client is considered an employer under the Labor Act.

Does the temporary employment agency take a commission from agency workers?

The Agency does not charge and cannot charge a commission to the employee according to the Labor Law Art. 44. and EU directives.

Do I pay a commission as a job candidate using the recruitment and selection service?

Our services are free for candidates/job seekers. You can register on our website or apply for the job ads we offer free of charge, and we will contact you and offer you a job role that will suit your experience and education.

Does the agency cover travel expenses for the interview?

DEKRA does not cover the cost of transportation that may be incurred when arriving or traveling for an interview with an agency or a potential employer. Sometimes employers cover the cost of transportation for candidates if they are expected to travel to attend the final rounds of interviews, but the first rounds of interviews are usually not covered by the travel allowance.

What is a salary?

Salary and salary compensation in the sense of the Labor Law are salary and salary compensation in the GROSS amount. It is necessary to distinguish 3 forms of salary: 1. NET salary, 2. GROSS I salary, 3. GROSS II salary.

What is the NET salary?

NET salary represents the amount obtained after deducting the contributions, income tax and surtax on income tax from the GROSS amount.

What is GROSS I and what is GROSS II?

GROSS I is the amount of salary from which pension insurance contributions, taxes, surcharges and NET amount of salary are calculated. Pension insurance contributions are divided into two pillars. The first pillar of pension insurance allocates 15% of the GROSS I amount and is used to finance the pensions of current retirees, while the second pillar allocates 5% of the GROSS I amount to be paid into a personal pension account in the mandatory pension fund. GROSS II salary represents the total salary cost that the employer has for its employee. GROSS II amount is obtained by adding the contribution for health insurance of 16.5% to the GROSS I amount.

What is a personal deduction?

A personal deduction is a non-taxable amount of income.

Which documents do I need to have for a student job?

It is necessary for the student to personally go to the student service and fill in the ENROLLMENT CARD and the STATEMENT that he can request at one of the counters, and enclose:
Student ID card (X-ica)
Certificate of student status for the current academic year or electronic record of student status (E-citizens)
ID card for inspection
Two small photos
Personal giro account (contract or bank certificate)
Unemployed persons who have completed their studies should enclose a copy of their diploma or a certificate of graduation.
Students residing in Croatia who study outside of Croatia should enclose a certificate from their original higher education institution, certified by a court interpreter and translated into Croatian.
A person who does not have registered residence in Croatia must register their residence and submit a certificate of registration of residence with the above documentation.

At which point from starting work should I pick up my student contract?

The student contract must be obtained and concluded before the start of the student work, between the contractor, intermediary and the client. The contract is concluded for each calendar month and is a condition for starting student work.

How does payment through a student contract work?

According to the Law, the employer is obliged to pay student service office fees for the student's work no later than 15 days from the end of the job. Then the student service office must transfer this fee to the student's account no later than three days after it has been paid by the employer.

Is there a salary limit that I am not allowed to cross with student contract?

The issues of tax relief for parents of students and taxation of student earnings are regulated by the Income Tax Act and the Ordinance on Income Tax. According to these regulations, the non-taxable limit is HRK 15,000 and by exceeding this amount, students cease to be a tax relief for their parents. Due to the basic personal deduction of HRK 48,000 to which non-taxable HRK 15,000 is added, the amount after which student earnings are taxed is HRK 63,000.

Can I have multiple student contracts with the same company?

The number of contracts that a student service office member can withdraw during the year is not limited if he regularly returns previously obtained contracts to the student service office, i.e. a student can take over three contracts per month for the same employer, provided that he regularly returns previously raised contracts to the student service office.

As a student, am I entitled to an increased pay rate for night shifts, work on Sundays and public holidays?

The student is legally entitled to a 50 percent increase in compensation for working hours on public holidays, for working at night, for overtime work and for working on Sundays.

Are students doing student work entitled to a paid break?

Yes, a student who works for at least six hours in a lump-sum a day is entitled to a paid 30-minute break.

Am I entitled to travel expenses if I work through a student contract?

The student is entitled to reimbursement of travel expenses, hot meal allowance and other allowances if agreed with the employer.

Are other people allowed to work through my student contract?

It is strictly forbidden to work with someone else's contract. A student who abuses the contract so as to enable persons who are not signatories to perform the work may be imposed a protective measure prohibiting the use of intermediary employment services for up to one year, as well as a fine in the amount of the work defined by the contract, which can be no more than 50,000 HRK.