{"id":3890,"date":"2022-05-26T12:58:00","date_gmt":"2022-05-26T10:58:00","guid":{"rendered":"https:\/\/dekra-arbeit.hr\/article\/dekra-je-produljila-mspa-clanstvo-certifikat-i-u-2022-dekra-renewed-its-mspa-membership-certificate-in-2022\/"},"modified":"2022-06-07T13:06:18","modified_gmt":"2022-06-07T11:06:18","slug":"dekra-renewed-its-mspa-membership-certificate-in-2022","status":"publish","type":"article","link":"https:\/\/dekra-arbeit.hr\/en\/article\/dekra-renewed-its-mspa-membership-certificate-in-2022\/","title":{"rendered":"DEKRA renewed its MSPA membership\/certificate in 2022"},"content":{"rendered":"\n<header class=\"navigation navigation--dark\" role=\"navigation\">\n\n<!--  <span class=\"bg\"><\/span>-->\n  <div class=\"nav-bar c\">\n\n  <div class=\"nav-bar__left\">\n    <a href=\"https:\/\/dekra-arbeit.hr\/en\/\" aria-label=\"Home\" data-home=\"true\" class=\"logo js-close-menu\">\n        <svg fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 122 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class=\"article-info c\">\n\n  <div class=\"article-info__left\">\n    <span class=\"small-headline\">26. May, 2022.<\/span>\n  <\/div>\n\n  <div class=\"article-info__right\">\n    <p>The Mystery Shopping Professionals Association (MSPA) is the largest professional trade association dedicated to improving service quality using anonymous resources. With over 450 member companies worldwide, their diverse membership, among others, includes marketing research and merchandising companies, as well as companies specializing in providing mystery shopping services. MSPA member companies work with their clients to establish mechanisms to measure and improve levels of service.<\/p>\n  <\/div>\n\n<\/section>\n\n\n<section class=\"article-content\">\n  <div class=\"c\">\n\n    <div class=\"article-content__left\">\n      <span class=\"small-headline\"><\/span>\n    <\/div>\n\n    <div class=\"article-content__right\">\n      <div class=\"wrapper__content text-content\">\n        \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>DEKRA usluge d.o.o. prides itself on its longstanding membership in the MSPA and has also renewed its membership this year. Mystery shopping involves hiring educated mystery shoppers who, at the request of a particular company, pretend to be potential customers. mpanies. Mystery shopping can be carried out within the client company, within the companies with which the client works closely and within the client's competing companies. In addition to controlling sales operations on location, mystery shopping results can be used to examine the strengths and weaknesses of business processes, to examine the level of expertise that employees have, and the ways in which customers position the company in relation to its competition.<br><\/p>\n\n\n\n<p>A fundamental aim of the MSPA is to ensure that consistent professional standards and ethical behaviors are maintained, consistent with its mission and value statements, which provides additional security in the reliability and quality of our mystery shopping service to the companies working with us in this aspect.<\/p>\n<\/div>\n<\/div>\n\n\n      <\/div>\n    <\/div>\n\n  <\/div>\n<\/section>\n\n\n<section class=\"blog-related\">\n    <div class=\"c\" data-anim=\"opacity,y\" data-anim-delay=\".3\">\n\n                <div class=\"section-title\">\n            <span>RELATED BLOG POST<\/span>\n        <\/div>\n        \n\n        <div class=\"posts  \">\n\n            <div class=\"posts__main\">\n                \n                <div class=\"post-item\">\n                        <a class=\"post-item__image\" href=\"https:\/\/dekra-arbeit.hr\/en\/article\/learn-how-to-be-confident-in-online-meetings\/\" title=\"Learn how to be confident in online meetings\">\n                            \n<picture class=\"mw\">\n            <source media=\"(max-width: 479px)\" srcset=\"https:\/\/dekra-arbeit.hr\/wp-content\/uploads\/2022\/03\/DEKRA-Blog-header-Nauc\u030cite-kako-biti-samouvjereni.jpeg\" type=\"image\/jpeg\">\n        <source media=\"(min-width: 479px)\" srcset=\"https:\/\/dekra-arbeit.hr\/wp-content\/uploads\/2022\/03\/DEKRA-Blog-header-Nauc\u030cite-kako-biti-samouvjereni.jpeg\" type=\"image\/jpeg\">\n            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dekra-arbeit.hr\/wp-content\/uploads\/2022\/03\/DEKRA-Blog-header-Nauc\u030cite-kako-biti-samouvjereni.jpeg\" data-src=\"https:\/\/dekra-arbeit.hr\/wp-content\/uploads\/2022\/03\/DEKRA-Blog-header-Nauc\u030cite-kako-biti-samouvjereni.jpeg\" alt=\"Slika\" width=\"742\" height=\"670\" data- title=\"\">\n    <\/picture>\n                        <\/a>\n                        <div class=\"post-item__content\">\n                            <a href=\"https:\/\/dekra-arbeit.hr\/en\/article\/learn-how-to-be-confident-in-online-meetings\/\" title=\"Learn how to be confident in online meetings\">\n\n                                <h2>Learn how to be confident in online meetings                                    <span class=\"decor\">\n                                        <svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 15 16\" fill=\"none\">\n<path d=\"M13.4168 6.37729L2.81068 0.253794C1.56144 -0.467476 0 0.434171 0 1.87647V14.1232C0 15.5658 1.56144 16.4672 2.81068 15.7459L13.4168 9.62241C14.6661 8.90114 14.6661 7.09809 13.4168 6.37682V6.37729Z\"><\/path>\n<\/svg>                                    <\/span>\n                                <\/h2>\n                            <\/a>\n                            <p>Most of us have recently digitized our way of doing business and started new work principles. Online meetings were one of many changes that have occurred in the workplace.<\/p>\n                        <\/div>\n\n                    <\/div>\n                            <\/div>\n\n\n                        <div class=\"posts__list\">\n\n                \n                <div class=\"post-item\">\n                    <a href=\"https:\/\/dekra-arbeit.hr\/en\/article\/what-is-boreout-and-how-to-deal-with-it\/\" title=\"What is boreout and how to deal with it?\">\n                        <h4>What is boreout and how to deal with it?                            <span class=\"decor\">\n                                <svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 15 16\" fill=\"none\">\n<path d=\"M13.4168 6.37729L2.81068 0.253794C1.56144 -0.467476 0 0.434171 0 1.87647V14.1232C0 15.5658 1.56144 16.4672 2.81068 15.7459L13.4168 9.62241C14.6661 8.90114 14.6661 7.09809 13.4168 6.37682V6.37729Z\"><\/path>\n<\/svg>                            <\/span>\n                        <\/h4>\n                    <\/a>\n                    <p class=\"small\">Although it sounds similar to the term burnout, the boreout still receives much less attention, but it is encountered daily by many employees. You may have faced it too, without even knowing it.<\/p>\n                <\/div>\n\n                \n            <\/div>\n            \n        <\/div>\n\n        <div class=\"blog-related__btn\">\n            \n    <button type=\"button\" class=\"btn\n         \"\n                >\n        <span class=\"btn__text\">\n          <span><\/span>\n                  <\/span>\n    <\/button>\n        <\/div>\n\n    <\/div>\n\n    <\/div>\n<\/section>\n\n\n<p><\/p>\n\n\n\n<footer class=\"footer\">\n  \n<div class=\"footer-menu\">\n    <div class=\"footer-menu__list\">\n            <nav class=\"mega-footer\" >\n      <ul>\n        \n<li class=\"dropdown-btn\">\n\n  <span class=\"trigger\">    <a href=\"#\"\n                     aria-label=\"Agencijski rad\"2>ZA TVRTKE<\/a>\n  <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 19 19\">\n    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\n          d=\"m6.35088 12.7148.16829-1.2621 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